Return & Exchange Policy

Customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy within 7 days of receiving your order.

Eligibility for Return or Exchange:

• The item must be returned within 7 days of delivery.

• The product must be unused, in its original condition, and with original packaging.

• A proof of purchase (receipt or order confirmation) is required.

How to Initiate a Return or Exchange:

1. Contact our customer service team at callnineninenine@gmail.com within 7 days of receiving your item.

2. Provide your order number, reason for return/exchange, and any relevant photos if applicable.

3. We will provide you with return instructions.

Additional Information:

• Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.

• Refunds will be issued to the original payment method within 5–7 business days after we receive and inspect the returned item.

• Exchanges will be processed promptly upon receipt of the returned item, subject to availability.

We reserve the right to deny returns that do not meet our policy conditions.

Thank you for shopping!